Return Policy

At MAKME.in, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

📦 1. Return Eligibility

You may request a return if:

1. The product is damaged or defective
2. You received the wrong item
3. The product is leaked or tampered

📌 The return request must be raised within 3–5 days of delivery.

🚫 2. Non-Returnable Items

We do not accept returns in the following cases:

1. Used or partially used products
2. Opened or unsealed items (for hygiene reasons)
3. Products without original packaging
4. Returns requested after the allowed period

📸 3. Proof for Returns

To process your return request, you must provide:

1. Product unboxing video (recommended)
2. Clear images showing the issue
3. Order ID and details

🔄 4. Return Process

1. Contact our support team with your issue
2. Share required proof (images/video)
3. Our team will review and approve the request
4. Pickup will be arranged (if applicable)

💰 5. Refund / Replacement

1. Once the product is inspected and approved:
2. Replacement will be shipped OR
3. Refund will be processed
4. Refunds will be credited within 5–7 business days to the original payment method.

🚚 6. Return Shipping Charges

1. If the return is due to our mistake (damaged/wrong product), shipping will be free.
2. For other cases, return shipping charges may apply.

❗ 7. Important Notes

1. Please do not accept visibly damaged packages at the time of delivery.
2. Ensure product is unused and in original condition for return approval.

📞 8. Contact Us

For return-related queries, contact us:

1. 📧 Email: support@makme.in