Refund Policy

At MAKME.in, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are processed.

📦 1. Eligibility for Refund

Refunds are applicable in the following cases:

1. Product received is damaged or defective
2. Wrong product delivered
3. Product missing from the order
4. Order cancelled before shipment

📌 Refund requests must be raised within 3–5 days of delivery.

🚫 2. Non-Refundable Cases

Refunds will not be provided if:

1. Product has been used or opened
2. Request is made after the allowed time frame
3. Incorrect or incomplete address provided by customer
4. Failed delivery due to customer unavailability

🔄 3. Refund Process

1. Submit a refund request with order details
2. Share proof (images/video if applicable)
3. Our team reviews and approves the request
4. Refund is initiated after approval

💳 4. Refund Method

1. Refunds will be processed to the original payment method
2. For Cash on Delivery (COD) orders, refund may be processed via bank transfer or wallet

⏱️ 5. Refund Timeline

1. Refund will be initiated within 2–3 business days after approval
2. It may take 5–7 business days to reflect in your account depending on your bank/payment provider

🚚 6. Shipping Charges

1. Shipping charges are non-refundable, unless the return is due to our error (damaged/wrong item).

❗ 7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your bank/payment provider
3. If still unresolved, contact our support team

📞 8. Contact Us

For refund-related queries, reach out to us:

1. 📧 Email: support@makme.in